Shipping policy

Our store is not responsible, if the shipment was not accepted by the customer during the delivery. We don't request the courier of the shipment to return it back to us, and NO CANCELLATION or REFUND will be occurred.

Can I ask for refund, if the shipment was lost, but tracking shows it was delivered?

Please keep tracking of your delivery, so you know when its being delivered. Package Theft is not covered with shipping insurance and we will not replace at our expense.

Once your order leaves our hands it is out of our control. If you have not received a package despite tracking shows that it was delivered, then it is the buyers responsibility to look around, to check with neighbours, contact local police department, and then finally file a police report.

Mail carriers such as USPS, have GPS co-ordinates that can confirm where exactly the package was delivered. If GPS coordinates indicate the package was delivered to the correct address, then it's up to the buyer to file a mail theft report.

What if my order is not delivered on time?

Items not delivered on time are not our responsibility. Under no circumstances we will refund an order, if it didn't come in time for an event. We absolutely do not offer a refund for orders not delivered on time which is out of our control.

Please note that It is the buyer's responsibility to ensure delivery on time and can upgrade the shipping to Express delivery option which is available while checking out.

Do you refund for items that were ship via a Non-Tracking shipments and got lost?

It’s customer’s choice to ship the order as a tracked or non-tracked service, and customer could upgrade the shipping method to a trackable one.
Since we can’t track the shipment, we can’t refund for orders that was lost, or exceeded the estimated delivery time.
Therefore, we are not liable for lost of the orders that were shipped as non-tracked.